FAQ

What payment methods do you accept?


We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

How long does shipping take?


Standard shipping typically takes 5–7 business days within the US. Expedited options are available at checkout.

Do you ship internationally?


Yes, we ship worldwide. Delivery times and shipping costs vary by country.

Can I track my order?


Absolutely! Once your order ships, you’ll receive a tracking number by email to monitor your package.

What is your return policy?


We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please see our Return Policy page for full details.

How do I exchange an item?


To exchange, please return your original item for a refund and place a new order for the desired size or color.

How do I know what size to order?


Check our Size Guide available on each product page for detailed measurements to help you choose the perfect fit.

Are your products ethically made?


Yes, VAYN is committed to ethical manufacturing and sustainable practices. We work with trusted partners who meet high standards for labor and environmental responsibility.

Can I cancel or change my order?


Orders can be modified or canceled within 1 hour of placement. After that, we process orders quickly and can’t guarantee changes.

How do I contact customer support?

You can reach us via email at support@vayn.com or through the Contact Us form on our website. We aim to respond within 24 hours on business days.